This Privacy Policy explains how Battle Plan Marketing, LLC ("we," "us," or "our") collects, uses, and shares information through our DriftFindrAI application ("the Service"). This policy is designed to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to an individual or household ("Personal Information"):
- Identifiers: Name, business email address ([email protected]), and account login credentials.
- Audio and Electronic Information: Voice recordings, transcripts, and metadata from call interactions submitted for auditing.
- Customer-Provided Business Logic: AI agent prompts, Standard Operating Procedures (SOPs), and auditing instructions.
- Internet/Usage Data: IP addresses, browser types, and device identifiers collected automatically through our hosting environment.
2. Processing Purposes and Data Role
We act as a Service Provider or Processor for our agency clients. We process Personal Information solely to provide the Service, including:
- Auditing interactions to detect hallucinations and compliance failures.
- Generating performance reports and "Engineering and Fix Suggestions."
- Maintaining the security and integrity of the platform.
We do not "sell" or "share" Personal Information as defined by the CCPA. We are strictly prohibited from using your data or prompts to train our own models or those of our third-party sub-processors without your written consent.
3. Third-Party Service Providers and BYOK
The Service utilizes third-party infrastructure for operation. You acknowledge that:
OpenAI: Auditing logic is processed via the individual OpenAI API Key provided by you. Your use of OpenAI is subject to your direct agreement with OpenAI.
Retell AI: Synthetic testing may involve voice processing through Retell AI.
Hosting: The platform is hosted on Google Cloud Platform (GCP) via the Replit environment.
4. Data Security and Retention
We utilize industry-standard security measures, including AES-256 encryption at rest and TLS 1.2+ encryption in transit.
Pro Plan: Data is retained for 90 days.
Enterprise Plan: Data is retained for 365 days. Upon termination of your subscription, all Customer Data will be purged from our systems within 180 days.
5. Your California Rights
California residents have the right to access, delete, and correct their Personal Information. Furthermore, you have the right to opt-out of certain Automated Decision-making Technology (ADMT) if the results are used for significant decisions.
Exercise Your Rights
To exercise your rights to access, delete, or correct your information, please contact our privacy team:
Email: [email protected]
Contact Information
Battle Plan Marketing, LLC
30141 Antelope Rd., Suite D438
Menifee, CA 92584 USA